Comprehensive Service & Support

We provide warranty, maintenance, and professional support — ensuring long-lasting performance and satisfaction with every floor.

Customer Service

Product Quality Guarantee Card

Consumers will receive a Quality Guarantee Card after purchasing Chuangmei flooring, enjoying a 30-year warranty commitment and lifetime maintenance services.

Premium Archive Management

Archive management is a major feature of Chuangmei flooring's 5A-level service. Chuangmei flooring consistently establishes archive management for users, not only delivering service skills and standards but also meeting users' multi-level and growing service needs, adhering to professionalism and continuous improvement.

24/48 Service Mechanism

Chuangmei flooring implements an all-weather service mechanism with an efficient and convenient system that can quickly respond to and solve consumer problems, providing worry-free after-sales support.

Professional Maintenance

Chuangmei flooring is equipped with professional maintenance personnel who provide flooring maintenance, waxing, and polishing services, while guiding users on daily maintenance to improve home living comfort.

Professional Repair

A professional and experienced repair team provides users with reliable maintenance and repair services. During the warranty period, Chuangmei flooring provides free 5A brand repair services according to the provisions in the user service manual. Beyond the warranty period, Chuangmei flooring will still provide high-quality 5A-level services, charging reasonable cost-based repair fees.

Extended Warranty Period

All Chuangmei flooring products enjoy a 5-year warranty period, one year beyond the national standard(national standard 1 year), breaking market conventions and extending flooring value and usage protection.